Payments & Shipping
What forms of payment do you accept?
We accept all major Credit/Debit cards through Stripe, our secure payment processing system. At this time, we’re not outfitted to accept checks, except through our wholesale program (10+ pounds at a time).
How, when, and where do you ship?
How: Shipping is a flat rate of $5 for a single pound bag, or FREE on 2+ pound purchases and with an auto-delivery subscription. Orders are shipped via UPS or USPS.
When: We get your coffee shipped out within 1-2 day of roasting. You can expect it to land on your doorstep within 2-7 days for the Continental United States.
Where: Currently we ship coffee within the United States. More countries are on the way as we figure out logistics for shipping abroad.
Can you tell me more about shipping?
We ship via Federal Express, UPS, USPS, and other premium carriers to provide expedited service.
At times and due to circumstances outside of our control, the following issues with orders may result in delayed shipping:
- Incorrect or incomplete shipping address
- Payment delay or issue
- Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)
- Carrier failure to deliver (e.g. severe weather conditions)
Under any and all circumstances, we believe the job isn’t done ‘til the package is delivered to you. We work extra-hard to make sure you get our top-quality beans in a timely manner. If you have any questions or concerns, please don’t hesitate to contact us!